Live Plant Returns + Refunds

In-store purchases:

We take pride in our product and stand behind everything we produce. By accepting our plant products at the time of sale in store, this is considered proof of good plant health and subsistence.

As live plants are subject to variable conditions we are not able to offer a guarantee or refund.  

Online orders:

In the unfortunate circumstance that a plant arrives damaged or does not meet your expectations, please notify us within 48 hours of delivery so we can begin the refund process at 604.541.1117.

Please have ready

• The original receipt (from the package or from a confirmation email)
• We may require photos of the plants, or packaging, and the condition they arrived in
• The credit card used to purchase the plants online

If your plant is damaged during transit, arrives in an unhealthy condition, has pests, or is not the correct plant ordered, we will replace it free of charge or issue a refund. All returns and refunds are subject to our sole discretion and addressed on a case-by-case basis.

Please note:

• A damaged leaf or two does not qualify for store credit
• We are not responsible for packages that are left at the post office or left for prolonged periods of time outdoors

Trees & shrubs will be accepted for up to 3 months from the original dated receipt, if they are found to be defective. The refund will cover the purchase price of the tree or shrub as well as delivery fees. We will make every effort to replace the original plant product, however, for items that are no longer in stock, a West Coast Gardens store credit will be issued.

We are always happy to share our expertise with you to help you succeed with our plants in your home and garden. For in-store purchases, please speak with our nursery specialists at the time of purchase. We also attach informative planting and watering tags to provide additional information on how to care for your purchase. Feel free to contact us directly if you have specific questions regarding your plant selection.