West Coast Gardens Shipping, Returns and Refunds Policy
Thank you for shopping at West Coast Gardens. It is our hope that you are completely satisfied with your purchase. Our goal is to have your online order delivered within 2-8 business days depending on the shipping method you select (remote locations may take longer).
If you are not entirely satisfied with your purchase, we’re here to help.
Terms & Conditions
Our products can be returned within 7 days of receiving the product. A new product may be exchanged for another product or returned for a refund.
To be eligible for a return, please make sure that:
- The product was purchased in the last 7 days
- The product is in its original packaging
- You have the receipt or proof of purchase
Products that do not meet these criteria will not be considered for return.
Live Plants
We take pride in our product and stand behind everything we produce. We ask that you take extra care of your living plants as they are perishable and subjected to variable conditions such as weather, transportation, soil quality, watering and positioning in your garden. By accepting our plant products at the time of sale in store, or on delivery receipt, this is considered proof of good plant health and subsistence. As live plants are subject to variable conditions we are not able to offer a guarantee or refund with the exception of delivered trees or shrubs. West Coast Gardens can accept returns only for trees & shrubs delivered by West Coast Gardens. Tree & shrub returns will be accepted for up to 3 months from the original dated receipt. The refund will cover the purchase price of the tree or shrub as well as delivery fees. We will make every effort to replace the original plant product, however, for items that are no longer in stock, a West Coast Gardens store credit will be issued.
For online customers: In the unfortunate circumstance that a plant arrives damaged or does not meet your expectations, please notify us within 48 hours of delivery and we will replace it free of charge or issue a refund.
We want to support you in ensuring success and enjoyment of all our plants, trees and shrubs. We are always happy to share our expertise with you to maximize success with our plants in your home and garden. For in-store purchases, please speak with our nursery specialists at the time of purchase, we also attach planting and watering tags to provide additional information on how to care for your plant material. Feel free to contact us directly if you have specific questions regarding your plant selection.
To Make a Return
Please send the product with its original packing, record your reason for return, and include the receipt or proof of purchase, to:
West Coast Gardens
1420 172nd Street
Surrey BC, V3S 9M6
CANADA
Shipping Charges
Shipping charges incurred in connection with the return of a product are refundable.
West Coast Gardens will be responsible for paying the costs of shipping the product, both to and from West Coast Gardens, as long as all of the eligibility criteria noted above are met. West Coast Gardens is not responsible for packages returned without tracking information.
Damaged Items
If you received a damaged product, please notify us immediately for assistance.
Sale Items
Any items purchased on sale or at a discounted price is considered Final Sale and therefore non-returnable. Seasonal items (ie. Christmas product is not eligible for refund after December 10th).
Price Adjustments
If you have purchased an item from our House + Home department at full price that is now on sale, we will happily offer you a price adjustment within 7 days of purchase. For online orders, the price can be adjusted if the date of shipping is within 7 days of the sale offering. Please contact us as soon as possible. Original receipts must be presented within 7 days of purchase for an in-store price adjustment to be processed.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us:
By Phone: 604.541.1117
OR
By Email: gardens@westcoastfloral.com
