West Coast Gardens Shipping, Returns and Refunds Policy

Thank you for shopping at West Coast Gardens. We want you to be completely happy with your new plants and other purchases! If there are any issues with your in-store or online order, please take a look below to find out what to do next.

To find out more about our Pickup Program or delivery of your order please read our FAQ

Live Plant Returns + Refunds

In-store purchases:

We take pride in our product and stand behind everything we produce. By accepting our plant products at the time of sale in store, this is considered proof of good plant health and subsistence.

As live plants are subject to variable conditions we are not able to offer a guarantee or refund.  

Online orders:

In the unfortunate circumstance that a plant arrives damaged or does not meet your expectations, please notify us within 48 hours of delivery so we can begin the refund process at 604.541.1117.

Please have ready

  • The original receipt (from the package or from a confirmation email)
  • We may require photos of the plants, or packaging, and the condition they arrived in
  • The credit card used to purchase the plants online

If your plant is damaged during transit, arrives in an unhealthy condition, has pests, or is not the correct plant ordered, we will replace it free of charge or issue a refund. All returns and refunds are subject to our sole discretion and addressed on a case-by-case basis.

Please note:

  • A damaged leaf or two does not qualify for store credit
  • We are not responsible for packages that are left at the post office or left for prolonged periods of time outdoors

Trees & shrubs will be accepted for up to 3 months from the original dated receipt, if they are found to be defective. The refund will cover the purchase price of the tree or shrub as well as delivery fees. We will make every effort to replace the original plant product, however, for items that are no longer in stock, a West Coast Gardens store credit will be issued.

We are always happy to share our expertise with you to help you succeed with our plants in your home and garden. For in-store purchases, please speak with our nursery specialists at the time of purchase. We also attach informative planting and watering tags to provide additional information on how to care for your purchase. Feel free to contact us directly if you have specific questions regarding your plant selection.

Gift + Home or Other Product Refunds & Returns

In-store purchases:

Our gift, home and other products (excluding plants) can be returned or exchanged within 7 days. If your order arrives damaged please contact us upon its arrival.

To be eligible for a return, please make sure that:

  • The product was purchased in the last 7 days
  • The product is in its original packaging
  • You have the receipt or proof of purchase

Products that do not meet these criteria will not be considered for return.

Online orders:

Online purchases can be returned for a refund if they are mailed within 7 days. Please contact us at 604.541.1117 before returning your package so that we can review the return and give you specific instructions.

Please send the product with:

  • The original packaging
  • The receipt or proof of purchase

West Coast Gardens
1420 172nd Street
Surrey BC, V3S 9M6

Shipping charges incurred in connection with the return of a product are refundable. West Coast Gardens will be responsible for paying the costs of shipping the product, both to and from West Coast Gardens, as long as all of the return eligibility criteria noted above are met. West Coast Gardens is not responsible for packages returned without tracking information.

Sales + Price Adjustments

Any items purchased on sale or at a discounted price is considered Final Sale and therefore non-returnable. Seasonal items (ie. Christmas product is not eligible for refund after December 10th).

If you have purchased an item from our Gift + Home department at full price, and now find that it is on sale, we will happily offer you a price adjustment within 7 days of purchase. For online orders, the price can be adjusted if the date of shipping is within 7 days of the sale offering. Please contact us as soon as possible. Original receipts must be presented within 7 days of purchase for an in-store price adjustment to be processed.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us at 604.541.1117 or hello@westcoastgardens.ca