We appreciate your support and continued patience during this time, as we strive to provide the exceptional service and quality you’ve come to expect from us. To keep our crew and community safe we have implemented certain changes over this last month and want to keep you updated.
To answer your most asked questions we’ve created this FAQ. If you don’t find your question below, feel free to contact us here.
How does your Pick-Up Program work?
When you order online you can choose the option to pick-up your order at our location. We will gather your order together once we receive it, then contact you when it is ready for pickup. Please wait until you have been contacted to head over to our location. Use one of our numbered parking spaces, then call the number listed on the stall (604.541.1117) to let us know you’ve arrived so we can bring out your order.
Will I receive confirmation after ordering online?
Yes, absolutely! You will get an email confirming your order was received by us. Once we’ve assembled your order we will contact you to let you know it is ready for pickup.
Can I add something to my order after it’s placed?
Of course, no problem. Please respond back to your order confirmation email with anything you want to add.
How long until you call me to pick-up my order?
Online orders will be ready next day for pickup. (Orders on Saturday won’t be available for pickup until Monday, as we cannot process orders on Sundays.) Please wait until you receive notification that your order is ready for pick-up.
Can I call in and place my order?
Currently we are accepting orders only through our online website, as we are running on a very small crew in-store. Please shop here.
How much time do I have to come in and pick-up my order after I’ve been contacted that it’s ready?
Orders that are not picked up in 7 days will be cancelled and your card refunded.
When will my order be delivered?
We cannot guarantee time of delivery but we will call you ahead of time to let you know it’s coming. At this time all deliveries are to your door, we cannot take orders into backyards or elevators. Condo and apartment deliveries are made to the lobby.
Are you open for walk-ins?
We are open now for walk-ins, so you can come enjoy the garden centre! There is lots of space and we are only allowing a limited number of customers in at one time. Our staff is making sure to clean all the public objects such as doors, carts and POS terminals.
What are your hours of operation now?
Pickups can be done daily from 10AM to 4PM. Deliveries are done throughout the week.
Can you answer my gardening and plant questions?
We love to hear from fellow gardeners and discuss your plant and garden questions and problems, however because of the current circumstances we are going to be a bit slower in responding. We do not have as many staff available to answer your questions and may not be able to get back to you quickly. We apologize for the delay.
