Pick-Up Program FAQ
How does your Pick-Up Program work?
Pickup is available Monday – Friday from 10am to 4pm.
When you order online you can choose the option to pick-up your order at our location. We will contact you through email when your order is ready for pickup. Please wait until you have been contacted by email to head over to our location.
Use one of our numbered parking spaces, then call the number listed on the stall (604.541.1117) to let us know you’ve arrived so we can bring out your order.
Will I receive confirmation after ordering online?
Yes, absolutely! You will get an email confirming your order was received by us. Once we’ve assembled your order we will contact you to let you know it is ready for pickup.
Can I add something to my order after it’s placed?
Of course, no problem. Please respond back to your order confirmation email with anything you want to add.
How long until you call me to pick-up my order?
Online orders will be ready within 48 hours for pickup. (Orders on Saturday or Sunday won’t be available for pickup until at least Monday) Please wait until you receive notification that your order is ready for pick-up.
Can I call in and place my order?
Currently we are accepting orders only through our online website, as we are running on a very small crew in-store. Please shop here.
How much time do I have to come in and pick-up my order after I’ve been contacted that it’s ready?
Orders that are not picked up in 7 days will be cancelled and your card refunded.