We appreciate your support and continued patience during this time, as we strive to provide the exceptional service and quality you’ve come to expect from us. To keep our crew and community safe we have implemented certain changes over this last month and want to keep you updated. If you don’t find your question below, feel free to contact us here.
Pick-Up Program FAQ
How does your Pick-Up Program work?
When you order online you can choose the option to pick-up your order at our location. We will gather your order together once we receive it, then contact you when it is ready for pickup. Please wait until you have been contacted to head over to our location. Use one of our numbered parking spaces, then call the number listed on the stall (604.541.1117) to let us know you’ve arrived so we can bring out your order.
Will I receive confirmation after ordering online?
Yes, absolutely! You will get an email confirming your order was received by us. Once we’ve assembled your order we will contact you to let you know it is ready for pickup.
Can I add something to my order after it’s placed?
Of course, no problem. Please respond back to your order confirmation email with anything you want to add.
How long until you call me to pick-up my order?
Online orders will be ready next day for pickup. (Orders on Saturday won’t be available for pickup until Monday, as we cannot process orders on Sundays.) Please wait until you receive notification that your order is ready for pick-up.
Can I call in and place my order?
Currently we are accepting orders only through our online website, as we are running on a very small crew in-store. Please shop here.
How much time do I have to come in and pick-up my order after I’ve been contacted that it’s ready?
Orders that are not picked up in 7 days will be cancelled and your card refunded.
Where do you deliver?
We ship our plants within the BC Lower Mainland and Fraser Valley area. Unfortunately we cannot ship plant products elsewhere in Canada at this time.
When will my order be delivered?
We deliver on Wednesdays and Thursdays during the week. We cannot guarantee time of delivery but we will call you ahead of time to let you know it’s coming. At this time, all deliveries are to your door, we cannot take orders into backyards or elevators. Condo and apartment deliveries are made to the lobby.
Do I need to sign for my order?
No, we have contactless delivery and do not require a signature.
Will you still deliver my order if I’m not home?
Yes, but you must let us know that no one will be home and that we have your permission to leave it by the door. If you have not made arrangements ahead of time, and no one answers the door, we cannot leave the order and will have to contact you for a new delivery time.
What if something is wrong with my order when it’s delivered?
We always want you to be happy with your plants and products from West Coast Gardens. Please contact us if your order is not correct or damage has occurred during delivery. You can read all about our return guidelines here.
Are you open for walk-ins?
Our garden centre is now open for walk-ins! We are only allowing a limited number of customers in at one time. Our staff is making sure to regularly clean all the public objects such as doors, carts and POS terminals. We are taking as many precautions as we can for our customers. Public restrooms are not available at this time.
What are your current hours of operation?
You can find more information on our hours and location here.
Can you answer my gardening and plant questions?
We love to hear from fellow gardeners and discuss your plant and garden questions and problems, however because of the current circumstances we are going to be a bit slower in responding. We do not have as many staff available to answer your questions and may not be able to get back to you quickly. We apologize for the delay.